Product Availability and Pricing
If you're interested in a piece of jewelry that
is currently on back order, call us and we can
tell you when the item will be back in stock.
Sometimes with the volume of orders we receive,
an item can go out of stock before we're able to
post notification to the site. If this happens,
we will notify you personally so we can help you
find another item.
Infrequently, data may be inaccurately
displayed on our site due to system errors.
While we make every attempt to avoid these
errors, they may occur. We reserve the right to
correct any and all errors when they do occur
and we do not honor inaccurate or erroneous
prices. Our prices are also subject to change
without notice. We apologize for any
inconvenience that this may cause. If you have
any questions, please do not hesitate to contact
one of our diamond and jewelry consultants at
mbkdjsc@bellsouth.net or
call 864-235-4036.
Sale of Settings without Center Diamonds
We will sell any setting to you if you already
have your diamond. We are in business to please
our customers..
Special Orders
We want to help you find the perfect diamond. If
you do not find it in our diamond inventory,
please
call and speak to a diamond and jewelry
consultant at 884-235-4036. We can generally
locate and get your special order diamond within
two business days.
Fancy
Colored Diamonds
At this time, we do not carry loose
fancy-colored diamonds. But, we can order any of
these for you. You wish is a phone call away.
View Your Diamond Before It Is Set
If you prefer, you can view your diamond before
it's set. Once you purchase and receive your
Diamond Jewelers of SC diamond, send it back to
us and we will build a ring for you. We'll pay
the shipping charges for delivery of your
diamond, and your finished ring.
Ring Size
If your Diamond Jewelers of SC ring does not
fit, we will resize it free of charge within 45
days of its original shipment. Resizing will
take approximately 5-7 business days.
Custom Jewelry
We make minor alterations to any of our jewelry. If
you'd like to create a custom piece of jewelry,
you can also build your own ring, pendant,
and earrings with certified or non-certified diamonds.
Payment Methods
For your convenience, we offer the following
payment methods
We accept wire transfer, money order, cashier,
and personal checks
Note: Personal checks must clear before merchandise will be shipped
Shipments
Are Insured
We fully insure each order all the way to you.
That means that when your order is in transit to
you, shipment is always risk-free. For added
security, it is our policy that a signature is
required for all Diamond Jewelers of SC orders
over $750, regardless of any signature waivers
you may have with FedEx.
Alternate Shipping Addresses
If you prefer, we can ship your order to an
address other than your billing address. As a
security precaution, we require that your
alternate shipping address be on file with your
credit card company. This step helps protect you
from fraudulent charges to your credit card.
I nternational
Shipments
We will ship orders under $10,000 to APO and FPO
addresses via USPS priority mail.
Internationally, we can deliver loose diamonds
and build your own jewelry to the UK, and we can
deliver loose diamonds, build your own jewelry,
and a selection of our diamond jewelry to
a Canada site.
Saturday
Delivery
If you cannot be available to receive your order
on a weekday, we may be able to arrange for your
order to be delivered on Saturday. FedEx
Saturday Service, available in the vast majority
of US cities, is subject to availability. If
Saturday Service is unavailable in your area, we
can arrange for you to pick up your package at
the FedEx World Service Center nearest you. If
you're interested in these services, call
864-235-4036 to speak to a diamond and jewelry
consultant.
Diamond
Certificates
When you order a loose diamond, we ship it to
you with the accompanying diamond grading report
(also called a diamond certificate). These
grading reports are lengthy, detailed documents
created by diamond grading experts at one of two
highly-respected diamond laboratories — making
it very expensive to replace a diamond grading
report. Because of this, we require each diamond
grading report to be included with each returned
diamond.
If you do not include both the diamond
grading report and appraisal with your return,
you will be charged a replacement fee.
Laser
Inscriptions
Some of our diamonds
are laser inscribed. If you find a diamond you'd
like to purchase but it does not have a laser
inscription, we recommend that you purchase the
diamond and send it to a diamond grading lab
where they can inscribe the diamond for you.
Sales Tax
Currently, sales tax is only collected on orders
shipped within the state of South Carolina.
Sales
and Price Reductions
At Diamond Jewelers of SC, we always offer the
best value by providing the lowest possible
price. All our prices are final.
Easy Returns
To help ensure you make the right choice, we
offer a very flexible return policy. If for any
reason you are not satisfied, you can return any
item without custom engraving in its original
condition within 30 days of the date of shipment
for a refund or an exchange.
Read the details of
our
30-Day Returns Policy.
Comparison
Purchasing
To keep our prices low, we do not allow
comparison purchasing. Comparison purchasing is
the act of buying several items with the intent
of keeping the one you like best and returning
the remainder. This causes undue restocking and
inventory overhead and can be very costly. To
confirm the quality of a jewelry item, please
call one of our expert Diamond & Jewelry
Consultants at
864-235-4036 and we would be
happy to help you make your choice.
Information on Our Web Site
At Diamond Jewelers of SC, we make every attempt
to ensure that our online catalog is as accurate
and complete as possible. In order to give you
the opportunity to view our products in great
detail, some products may appear larger or
smaller than their actual size in our
photographs; and since every computer monitor is
set differently, color and size may vary
slightly.
Our objective is to provide you with as much
information and detail about your prospective
purchase as possible so that you can see the
beauty and shape of a particular item. In
compliance with industry standards and FTC
regulations, Diamond Jewelers of SC states that
carat total weight in all purchases may vary
0.05 carats from stated weight.
On the Diamond Jewelers of SC Web site, we
display the dimensions of our products based on
the information received from our manufacturers.
For any convex or rounded jewelry item, the
width and length stated in the product
description is taken by the manufacturer, prior
to the rounding of the metal in the
manufacturing process, which may lead to a
discrepancy in any measurements taken after this
process.
Also, for each item containing multiple
diamonds, we list the average grade and
measurement for color, clarity, and carat
weight. These averages are calculated by adding
all grades or measurements that comprise the
inventory with regard to that particular piece
of merchandise, and determining the closest
mean.
Position on Conflict Diamonds
Diamond Jewelers of SC is committed to offering
high-quality diamonds, sourced from the world's
largest and best suppliers. As responsible
citizens and jewelry merchants, we share the
public's concern regarding conflict diamonds. At
Diamond Jewelers of SC, we only purchase our
diamonds through respected, well-established,
legal channels.
In April 2003, President Bush passed a bill
adopting the Kimberley Process that requires all
US diamond retailers to buy diamonds from
manufacturers who have documentation warranting
that the merchandise was obtained through
legitimate channels. Today, the US Customs
Service is actively enforcing the Kimberley
Process requirements as diamonds enter American
ports.
Diamond Jewelers of SC supports the Kimberley
Process. Each diamond cutter we work with
obtains diamonds exclusively from legitimate
sources, and they comply completely with the
Kimberley Process requirements. At Diamond
Jewelers of SC, we will continue to support and
promote any process that works to uphold
legitimacy in the diamond trade.
Legal Notices
Under no circumstances shall Diamond Jewelers of
SC be liable for any indirect, special,
incidental or consequential damages of any kind,
regardless of the form of action, whether in
contract, tort (including negligence), strict
product liability or otherwise, even if we have
been advised of the possibility of such damages.
If you have any questions, please do not
hesitate to contact one of our diamond and
jewelry consultants at
mbkdjsc@bellsouth.net
or 864-235-4036. Thank you for the opportunity
to be of service. |
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